Terms of Purchase
Clear information to help you shop and manage your order with confidence.
Placing an order
An order is placed when the customer completes checkout and submits payment through the available checkout methods. An order confirmation acknowledges receipt of the request. We may need to review or cancel an order if a product is unavailable, payment cannot be confirmed, an address is incomplete, or a clear listing error affects the order.
Prices and payment
Store prices are displayed in USD. The checkout shows the order total before submission. Payment is handled through the checkout methods presented on the site; we do not ask customers to send card details through the Contact Us page.
Products and options
Customers should check the item, quantity, and available option before ordering. Starter sets and refills may differ in contents, so please read the product description and selected variation. Product appearance and packaging may vary from images.
Shipping and import charges
Orders are normally dispatched within 1 to 3 days, with estimated delivery in 6 to 12 days. Shipping is free worldwide on all products without a minimum. The store covers relevant customs duties, import charges, and related fees; customers are not responsible for extra delivery or import charges.
Returns and refunds
Customers may request a return within 60 days of receiving an order. Approved refunds are normally processed within 5 to 10 days through the original payment method when possible. The Refund Policy explains how to begin and what information may be needed.
Order support
For changes, missing or damaged items, delivery questions, or other purchase concerns, contact us through the Contact Us page. We will review the order information available and provide the next practical step.